.About the TeamAs one of DoorDash's core operations teams, Customer Experience and Support Ops, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and manages DoorDash's large and growing global network of support centers to create the best customer experiences, with the ultimate goal of delivering an outstanding customer experience as reliably as possible.About the RoleWe are looking for a Merchant Experience Partner to partner with our high value merchants for a respective book of business to help solve their most pressing issues and provide the opportunity to improve their overall merchant experience as we continue to increase our last-mile logistics platform.As a Merchant Experience Partner, you will play a crucial role within the Merchant Support team by providing our merchants with a direct contact for all of their support needs and focusing your efforts on ensuring overall Merchant success on the DoorDash platform. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem solving. Not only will you partner with our Merchants, but you will work with Account Owners and own a book of business as their support contact. You will have demonstrated experience delivering effective execution and communication, and be excited to solve one of our most challenging problems. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.You're excited about this opportunity because you will…Collaborate and troubleshoot on important issues for Merchants for a respective book of business, including but not limited to payment issues, portal issues, menu updates, and other advanced support issues.Build relationships with Merchant partners by being main contact and expert for our high revenue Merchants for their support operations.Promote retention and overall Merchant success through service and proactive outreach via phone, email or zoom call.Prioritize and escalate issues in partnership with our teams.Develop an expertise in how DoorDash's systems and resources work, and how to use them to promote positive outcomes for our Merchants.Validate and track Merchant feedback to inform updates to our products and tools.We're excited about you because…3 or more years of experience with account management, customer support, hospitality or in related field.B2 English level or higher.High School Degree or GED required. Bachelor's degree preferred.Knowledge of Salesforce (or other CRM software), and the ability to view and interpret dashboards.Basic proficiency with Microsoft Suite and G Suite.Basic knowledge of excel tools and formatting functionality.Experience with SQL is a plus.Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers