**Job Number** 22121551**Job Category** Food and Beverage & Culinary**Location** Fairfield Inn & Suites Tijuana, Blvd General Rodolfo Sanchez Taboada No 10461, Tijuana, Baja California, Mexico VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Management**JOB SUMMARY**Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.**CANDIDATE PROFILE****Education and Experience**- High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.OR- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.**CORE WORK ACTIVITIES****Assisting in Food and Beverage Operations**- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.- Provides excellent customer service to all employees.- Responds quickly and proactively to employee's concerns.- Uses coaching skills throughout the property.- Demonstrates self confidence, energy and enthusiasm.- Motivates and encourages staff to solve guest and employee related concerns.**Ensuring Exceptional Customer Service**- Provides excellent customer service.- Responds quickly and proactively to guest's concerns.- Understands the brand's service culture.- Sets service expectations for all guests internally and externally.- Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.- Follows up to ensure complaints have been addressed to the guest's satisfaction.- Develops a relationship with all guests to build repeated clientele internally and externally.**Additional Responsibilities as Assigned**- Complies with all corporate accounting procedures.- Assists GM as needed with annual Quality audit.- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._Fairfield Inn & Suites by Marriott allows guests to travel with confidence by giving them just what they need at an exceptional value. As a member of our team you'll deliver outstanding service so travel is easy, comfortable and productive for our guests. Find Your World at Fairfield Inn & Suites by Marriott.
