Who We Are For almost a decade, Arrive Logistics has delivered incredible service throughout the U.S., with a commitment to servicing our customers and exceeding expectations. With more shippers moving freight between Mexico, the U.S., and Canada, we've expanded our service offering to include cross-border service. Cross-border shipping logistics has a lot of complexities, multiple parties, multiple languages, and a border separating the pickup and delivery. We're committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment. There's never been a more exciting time to get on board with our rapidly-growing cross-border team in Guadalajara, so read on to learn more and apply today! Who We Want While still performing foundational and MX cross-border and intermediate ops tasks, the Account Representative will focus on delivering value to our customers by managing accessorials, awarded lanes, offer management and strive for increasing committed capacity and delivering Operational Excellence through KPI management. You will work with management and your team to facilitate internal QBRs reviewing customer performance, identify opportunities for improvement, and collaborate on how to improve the customer experience. You must be detail and process oriented, customer obsessed, efficient, proactive, solutions driven, and comfortable with effectively performing operational duties independently, as well as working collaboratively across our different departments. What You'll DoObtain pickup and delivery appointments from the shippers and consignees within your customer's network and maintain accurate data entry with building loads for our customer account(s)Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updatesEffectively manage accessorials by working closely with carrier partners to submit to our customers in a timely mannerMonitor customer awards and have proactive conversations with sales and customer if we are seeing volumes different from what we were awardedEnsure account is operating at a healthy profitability level and take action to improve or correct where necessaryWork with carrier counterparts to identify lanes that are consistent within your customer's network to secure committed capacityStrategically problem-solve with the ability to execute proper urgency or escalations in unexpected or complicated situations that occur to meet the customer's needsUnderstand your customer's KPIs and what standards we are held to in order to review account(s) performance to identify trends and present ideas for continuous improvement and cost savingsUnderstand the Food and Drug Administration (FDA) process for those customers that will be required throughout the border operationUnderstand the SAGARPA process for those customers that will be required throughout the border operationEffectively manage transloads and track efficiency within this shipping mode that could help improve coverage capacity and maximize profitabilityProactively identify areas of opportunity within your customers operation and strategically implement solutionsContinuously work on developing the Broker Mindset by focusing on delivering operational excellence, increasing profitability, providing exceptional customer service, and identifying creative solutions for obtaining more volume to grow Arrive's footprint with the customerQualificationsEnglish Fluency Required (High B2-C1)Bachelor's degree in a relevant field of study preferred.1 year of experience in a 3PL or supply chain environment.Ability to work in a fast-paced high-pressure environment while multitaskingWork collaboratively and cross-functionally with exceptional communication and interpersonal skills, both verbal and written.The Perks of Working With Us Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.Leave the suit and tie at home; our dress code is casual.Enjoy office wide engagement activities, team events, happy hours and more!Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.Start your morning with free coffee!Maximize your wellness with free counseling sessions through our Employee Assistance ProgramGet paid to work with your friends through our Referral Program!Your Arrive Experience Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.
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