**LOGISTICA BISON MEXICO** is a leading company in the logistics and transportation sector, recognized for its commitment to excellence in service and the professional growth of its collaborators. With a history of success in the market, we provide a dynamic and collaborative work environment in the heart of Querétaro, Querétaro. As part of our focus on innovation and quality, we offer professional development opportunities and an inclusive work environment. Our company is proud to offer a work environment that fosters growth and excellence in each of our employees.
The **Mexico After Hours Operations Support** will be accountable for the company's relationship with the Mexican Carrier partners, clients, and equipment in Mexico on weekends. This would include working with all departments, including customer service, dispatch, maintenance, and planning, specifically in the Laredo TX region and Mexico. This person would be responsible for tracking and tracing and facilitating customs and border crossing coming into and out of Mexico. This person must be well organized, be an excellent communicator, and be able to multitask on a variety of different transactional tasks.
**Specific Responsibilities include**:
Customer Service / Carrier Operations:
- Identification and resolution of all non-routine and time-sensitive issues that occur after regular business hours. You must prioritize each situation (emergency, non-routine, routine) and respond accordingly. The response may require immediate action and involvement of other parties. Areas of responsibility include Dispatch, Planning and Customer Service
- Management of all after-hours satellite, telephone and in-person communications for multiple city and highway fleets.
- Manage all incoming inquiries and provide excellent customer service according to company standards.
- Reporting and documenting of all after-hours activity for customer service, planning and driver related issues to the appropriate personnel
Customer Service:
- Maintain strong communication with customers, addressing service requests, concerns, and needs.
- Provide timely updates on shipment status and communicate any delays.
Coordination of Cross-Border Transportation:
- Manage and coordinate the movement of loads at the US and Mexico border, ensuring compliance with all legal and regulatory requirements.
- Ensuring accurate information is being sent to brokers and customers for crossing documentation. Ensuring brokers are setting up the documentation with correct information.
- Bilingual or fluent in Spanish and English.
- Previous experience in logistics, transportation, or supply chain operations.
- Knowledge of cross-border logistics, customs procedures, and documentation.
- Proficiency in relevant software and tools for route planning and documentation.
- Ability to work in a fast-paced and dynamic environment.
- Strong decision making and organizational skills.
- High school diploma or equivalent.
- Well organized, excellent communicator, and have a keen sense of timeliness.
- Analytical and critical thinking skills.
- Ability to understand and provide good customer service and support.
**Note: This position includes a modified shift of 4, 4, 5.**
**Hours of work include 12h shifts from **1200 - 0000 Mon - Fri, and 0600 to 1800 on Sat/Sun.**
**Why Bison**:
- Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
- Dispersed work environments that promote a healthy work-life balance
- Meaningful and impactful work and projects with an essential service provider
- Join our engaging Wellness Program & extracurricular sports teams
**About Bison**:
- Celebrating over 50 years in Business
- Active in giving back through Corporate Social Responsibility and Charitable Giving
- Committed to environmental sustainability
Bison Transport is committed to Diversity and Inclusion in the Workplace.