.The Operations Support Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team.
The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:- Design, oversee, and evaluate operative strategies to have efficient processes, improve the customer experience, and reduce losses to the institution- Design strategies that generate improvements- Review processes, procedures, strategy changes, and capacity plans to ensure productivity, inventory control, and turnaround time according to Service Level Agreements (SLAs)- Oversee all policies and procedures are in place to ensure operations run within the highest quality standards, Fraud and Regulatory Risks are minimized, and customers have a positive experience- Develop proposals for all initiatives and communicate opportunities and progress against the proposal in a concise and timely manner to senior leadership- Provide judgements based on analysis of facts and a diverse range of internal and external sources in complicated, unique, and dynamic situations- Negotiate internally and communicate management report to senior management, recommending next course of action- Participate in improvement projects with internal and external stakeholders- Partner with senior line directors to identify opportunities and communicate conclusions and analysis back to senior management**Qualifications**:- 10+ years of relevant experience- Required Licensing/Registration: Series 7, Series 9, Series 10, Series 24, Series 63,- Experience in management position related to Operations function- Experience in Finance or Banking- Consistently demonstrates clear and concise written and verbal communication**Education**:- Bachelor's degree/University degree or equivalent experience- Master's degree preferredSummary:- Assist in the management of the daily operations as directed by the CRS Mexico Region Head and the CRS Americas Business Office Head.- Act in an inter-face capacity between CRS Regional, CRS Global, CRS Functional teams, EO&T, and other stakeholders in the effective execution of the Corporate Real Estate strategy.- Responsible for the management and oversight of activities in business planning, space and occupancy, governance and control, and regional administration.- Program Manage all strategic initiatives in the region with specific focus on the successful execution of divestiture related deliverables