.**LOGISTICA BISON MEXICO** is a leading company in the logistics and transportation sector, recognized for its commitment to excellence in service and the professional growth of its collaborators. With a history of success in the market, we provide a dynamic and collaborative work environment in the heart of Querétaro, Querétaro. As part of our focus on innovation and quality, we offer professional development opportunities and an inclusive work environment. Our company is proud to offer a work environment that fosters growth and excellence in each of our employees.The **Customer Service Representative (CSR)** is accountable for the company's relationship with the clients that he or she has been assigned. The CSR is the main contact in dealing with the coordination of freight and truck movement in a particular region. This would include many facets of the interface including guaranteeing quality of order entry and appointment making, relationship establishment and development, issue resolution and business level monitoring. In the most general sense, the CSR would be responsible for maintaining an exceptional contact with the client's needs.**Specific Responsibilities include**:Day to Day Customer Contact:- The CSR will be a single point of contact between their assigned customer(s) and Bison USA - ensuring that the customer's needs are properly understood and served.- The communication between the CSR and the customer includes (but not limited to): order acceptance, tracing, claim awareness/facilitation, cost recovery, trailer pool management, solving ad-hoc request and updating internal and external persons with required information. Through effective communication, the CSR will ensure that the customer understands their own needs and that they receive a consistent of service delivery- thereby adding value to their relationship with Bison USA.Operations Responsibilities:- The CSR should aid in the translation of customer needs into positive action by the company. The CSR must work with planning personnel to ensure maximum equipment utilization while maintaining targeted customer service levels.- The CSR is responsible to work with their clients along with the corresponding shippers and consignees to manage scheduling in order to meet the needs of the customer as well as Bison USA's operation.- The CSR should ensure Bison USA has access to as much business as required for maximum utilization, by working proactively with their clients. The CSR has the opportunity to affect the quantity and quality of business Bison USA does for a particular client.Relationship Building:- The CSR will be responsible for fostering a strong relationship with all client personnel who require day-to-day service form our company.Level of Service:- The CSR must know the level of service that their client requires on any single shipment, and for their business overall. This level of service may regularly have to be reported to internal and external clients