.If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.
We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of Mexico Lead for International Payments.The biggest disruption in a generation is taking place in Payments.
The Value Chain is being re-assembled to create Business Value.
Real-Time is becoming the norm along with message standardisation.
The Production Engineering for Payments organisation must have the technical skill and operating model to support critical payments applications in this environment.The Production Engineering organisation is responsible for the management of all payments systems, including high value, low value, real-time, and emerging payments by ensuring continuous service to both internal and external customers globally.The role purpose is to create and manage a World Class Technology Operations Team That Is Global, Modernised, Service Orientated, and Engineering Driven.
We are One Global Team that Solves Problems Through Technical Excellence, providing Exemplary Service for Our Customers.Main Activities:Lead the L1/L2 Production Engineering teams in Mexico aligned to International Payments.Be accountable for the production availability and stability of critical payment platforms.Lead by example with a high technical competency.Provide Thought Leadership to drive a transformation vision to reality, and get the organisation closer to a Site Reliability Engineering type model that is Global, Modern, Service–Orientated, and Engineering Driven.Act as a change agent to drive cultural and mind-set shifts in resistant teams and individuals.Drive improvements to our Monitoring & Alerting, Incident Management, Capacity Management.Drive the reduction of Toil and increase Automation.Ensure a reliable and tested resiliency position across the application and infrastructure stack.Have regional accountability for the technology spend around the support of applications and infrastructure.Be measured against key performance metrics for their teams.Maintain partnerships with key stakeholders, including, but not limited to Risk, Change Delivery, Supplied Management, IT to support service and product development initiatives.Maintain strong influence over partners to ensure continued stability across the critical payment's infrastructure.Influence and drive improvement of the software development practice across the CTB teams that build features for production.Requirements:Ability to independently manage relationships with business stakeholders, including irate stakeholders in times of trouble