.The Cash & Trade Proc Fnc Mgr.
is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to support clients in the opening/closing of cash accounts, movement of funds, intra-day funds management and compliance in coordination with the Operations - Transaction Services team.The overall objective of this role is to ensure the seamless delivery of high volume cash management and transaction services.
**Key Responsibilities**- Strategic Leadership of the combined Client Operations function for MEXICO.- Manage 463 processes governed by 1456 ARCMs.- Operational activities in 174 systems.- Critical programs include and not limited to deliver Mexico Divestiture, ISO20022, Trade migration to CSF, Spring Mexico & Electronic banking migrations.- Participate in defining global strategic solutions for the Client Operations function that reflect the objectives of TTS and are appropriately tailored and fit for purpose within MEXICO Country.- Build strong and effective relationships with key regional partners in TTS Sales, Product and Technology organisations.- Through a comprehensive right placement strategy ensure work is completed at the appropriate risk, regulatory, cost and quality profile.- Evaluate and adjust work output provided by Citi's extended workforce partners, including role value measurement & negotiation.- Accountable for establishing and regularly testing the effectiveness of the risk and control disciplines for all processes.- Accountable for enhancing the risk and control environment for processes in line with the changing business and regulatory environment.- Key contact for regulators to cover our operational activities and control environment.- Create a technology roadmap that maximises the impact of investment dollars towards operational efficiency and client satisfaction.- Develop senior leaders to support future growth plans and fill critical operating roles.- Create and maintain strong team effectiveness strategies focused on core skill building and performance management.- Execute a communication plan to engage with the MEXICO workforce that provides transparency of execution and encourages participation and collaboration.- Monitor the competitive landscape within the industry.
Predict trends in client requirements and competitor's solutions and strategies.- Collaborate with peer region heads to ensure appropriate levels of commonality are achieved and best practice is shared and adopted- Collaborate with readiness team to ensure Client Operations are well prepared for any product or market level changes as it impacts TTS OPS.- Represent Client Operations in the new product development lifecycle for the different Line of businesses.- Manage multiple major processes, including Trade and Cash or Payment Processing, operational accounting, reconciliation, proofing, etc