.Mgr Hotel Operations Planning & DeliveryHotel Brand:Location: Mexico, GuadalajaraProvide consultation and develop and execute training programs to hotel ownership and management of hotels in a pre-determined territory within the Americas Region. Analyze opportunities for hotels to utilize all IHG tools and resources and provide directed consulting to ensure hotels adopt and implement these tools and resources. Provide one-stop crisis management support when needed and work collaboratively within the organization to resolve issues facing our hotel operators. Work in collaboration with the field-based FPS, HPS, Commercial, Revenue, Multiteam Area Managers, assisting in the resolution of complex operations and distribution issues.Key AccountabilitiesCoordinate and monitor the consulting activities of the team to ensure proper support of inbound calls and email requests from hotels, travel agents, and third-party intermediaries, and proactive outbound calls and training events. Coach and develop staff; provide escalation support for difficult or sensitive subjects; hire, fire, assess, discipline, document performance, recommend salary and classification changes. Work with Regional Managers to provide analysis and insight into corporate level, wide reaching issues impacting our hotel's ability to perform.Develop and facilitate online training programs for hotel owners, general managers, and management company representatives focused around IHG revenue tools, best practices, implementation of new standards and legal requirements, and general hotel operations.Research and analyze hotel performance and implementation of IHG tools and programs for 5-7 major markets in the Americas. Proactively contact and consult with hotel owners, general managers, and hotel management company staff on specific revenue & performance opportunities by way of targeted campaigns & centralized training events, based on this research and analysis, to drive adoption of tools, programs, and best practices. Drive quarterly goals for adoption rates within each major market.Ensure new GMs have full understanding of IHG tools and resources available to them and ensure that they are successfully beginning their journey on the Development Pathway towards GM certification.Develop rapport with hotel owners and work collaboratively with Hotel Performance Support, Revenue Management, and Sales to support hotel specific action plans. As the Regional-based partner, work closely with FPS, HPS, Commercial, Revenue, Multiteam Area Managers to research, analyze, and resolve complex operations challenges.Organize and lead cross-functional discussions with internal IHG subject matter experts to provide input and develop corporate level action plans to resolve issues impacting hotel operations, sales, and revenues.Provide hotel crisis management support in times of emergencies