Mgr, Regional Account

Position Description Summary: Responsible for managing complex account relationships for the organization's multinational or large regional customers. Ensure excellent customer service, operational efficiencies and communications are maintained to achieve revenue and profit goals. Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.): * Manage overall account relationships for multinational customers to ensure excellent customer service during implementation, the transition to operations and ongoing maintenance of the account.
* Partner with other sales professionals regionally to orchestrate an account sales strategy * Primary point of liaison with customer on all business related matters pertaining to overall business process & implementation, including new potential business, commercial issues, scope of agreement, business improvements, & ongoing performance * Maintain overview of the account status at all times and report as required using agreed tools. * Strategically partner with other departments (e.g. Product Development teams and Corporate/Regional Staff and Operations teams) to ensure continual, consistent service and growth * Internal communication to key management to ensure clarity and alignment of all resources and infrastructure to support sales and profit goals and customer operating requirements * Participate in regional strategic review of the business structure (resourcing, sales support, internal business processes, customer relationship management)
with regional and country operations and staff leaders * Participate in Quarterly Business Reviews with the customer and regional operations and staff leaders * Establish business Key Performance Indicators and benchmarks. Use these indicators to drive internal process improve