.About the roleExperienced quality professional, overseeing Carrier Excellence (Cx) / Continuous Improvement projects. Responsible for moderate to significant improvements of processes, systems and / or products to enhance quality performance.Key ResponsibilitiesGROW CAPABILITY: As a trainer to enable Capability development for Leaders and Practitioners and develop training content and deliver the trainings.Help set Continuous Improvement / Lean goals for Globally / hubs and assist in leading the effort to achieve them.DELIVER & SUSTAIN RESULTS: Apply the Continuous Improvement / Lean methodology, develop a global plan and lead its execution ultimately linked to the business strategy and results and closely aligned with the CBS priorities.Project management of identified Improvement activities and tracking and enabling delivery.DELIVER & GROW Cx LEADERSHIP & CULTURE: Design, Develop and Coach Cx (Carrier Excellence) Leadership Behaviors and in doing so support and develop a sustainable continuous improvement culture.Coaching leaders in Cx ways of working, developing in house capability and network of CI internally. Define the benefits tracking framework and mechanics and rollout for productivity improvements tracking.TOOLS EXPERT: Lead Kaizens, VSM, rollout visual management, huddles, Cx room, RRCA, and others and deliver micro learning sessions for teams globally.The goal would be to develop some real strong examples of success (showcases) which can be shared with the rest of the organization and create a stepping-stone to expand the CI activities to the next level.RPA and Intelligent Automation experience as Business Analyst.Ethics and compliance:Ensure adherence to all Company Policies and Procedures.Be fully conversant and compliant with all Environmental Health and Safety procedures.Complete quarterly ethics module as advised by Ethics & Compliance Officer.Fully comply with all Quality, Environmental Health and Safety directives including but not limited to PPE, Accident Reporting, Cardinal Rules, Risk Assessment Method Statement and Achieving Competitive Excellence.Success measures:Deliver a culture founded in CI principles, focused on Root Cause analysis, data driven decision making engaging every employee in delivering the desired customer experience.Fully aligned with the Carrier Way of working.RequirementsBlack Belt with Improvement coaching expertise in Service Industry with at least 6 years of relevant experience in Service Industry.Project Management, Continuous Improvement Expert.Ability to deliver work through influence; candidates will have tobe able to evidence strong examples of changing hearts and minds and are therefore most likely to be both people and project led change agents.Ability to generate outstanding visual reports, project management of improvements tracking and delivery, demonstrated capability to apply Lean / Lean Sigma Philosophy and Tools
