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Cordis is an independent, customer-focused global provider of interventional cardiovascular medical technologies. During our 60+ year history we've established a legacy of pioneering breakthrough technologies, including the first guiding catheters and coronary drug eluting stents. Cordis has built a strong global footprint that spans over 70 countries.
We're teammates, not just employees. Our culture empowers you to act like an owner and unleash your full potential in the process. With diverse teams on a global scale, we foster an inclusive atmosphere where everyone is embraced for who they are, their unique perspective, and what they bring to the table. We believe the richness of our experiences and backgrounds enhances the careers of our teammates, the service to our customers, and ultimately, the lives of our patients.
If you love a challenge and are ready to have a direct, positive impact on the lives of millions, then Cordis is just the place for you. Join us, and let's improve the wellbeing of millions, together.
We are the people behind the people who keep saving lives.
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- Manage on site Subject Matter Experts (SME) for the Manufacturing and Quality Applications including but not limited to:
- MES
- Kallik
- InfinityQS
- Maximo
- Act as a liaison between the business and other internal/external IT teams.
- Manage the requirements gathering for IT Requests and Enhancements.
- Engage cross-functional teams to resolve issues and for process improvements.
- Work on projects where there is a need to implement technology, processes, or services to meet business requirements.
- Manage and support the GxP validation process during FDA Computer Software Validation activities.
- Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
- Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests. Ability to work independently or via a team collaboration process. Experience providing support via in-person, phone, or remote methods.
- Installs/removes/configures hardware and software.
- Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service. Partners with end users to correlate business requirements to technology solutions (strong business acumen).
- Prioritizes effectively and escalates as needed.
- Responds to customer needs and services as assigned.
- Responsible for communicating business related issues or opportunities to next management level
- For employees with supervisory responsibilities, ensure that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition
- Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures
- Responsible for ensuring compliance with Quality Procedures, Laws and Regulations of the applicable markets
- Performs other duties assigned as needed
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- Bachelors Degree in related field or equivalent work experience
- 4+ years experience in related field preferred
- Applicable technical certifications preferred
- English - Spanish fully bilingual
- Coordinates and supervises the daily activities of operations, or business support staff
- Administers and executes policies and procedures
- Ensures employees operate within guidelines
- Decisions have a direct impact on work unit operations and customers
- Frequently interacts with subordinates, customers and peer groups at various management levels
- Interactions normally involve information exchange and basic problem resolution
- Be able to travel and comply with all the travel related duties with mínimal supervision
- Applicable technical certifications preferred
- Weight Lifting
- Required trainings to enter into different áreas of the building to provide support in person
