.¿Buscas ser parte de una empresa innovadora, inclusiva y colaborativa, que valora tanto tu desarrollo profesional como el equilibrio entre tu vida personal y laboral, y que cuenta con diversidad de clientes líderes en varios sectores? Si es así, ¡descubre la vacante que Deintec tiene para ti e impulsa tu carrera en IT!Posición: Microsoft 365 - Help DeskUbicación: MéxicoEsquema: Si vives en CDMX es un esquema híbrido en Azcapotzalco (3 días oficina y 2 días remoto). Si vives en otros lados de México, es remoto.Tipo de contrato: Tiempo indeterminadoHorario: Lunes a ViernesIdioma: 100% inglésPropósito de la posiciónTo ensure that the M365 services delivered as part of the M365, and Global Workplace Services organization meet the need of the business. To design, build, optimize and maintain the service in a cost-efficient manner globally (Technical Senior M365 expertise). To implement best practices and provide expertise following technical specifications and architecture design. To provide and lead governance initiatives around M365 Cloud Services including usage of applications, resources, security assessments, etc. To participate in service development and the introduction of new products, services, or features part of M365. Responsibility for Operational Excellence regarding M365 Cloud services at Level 3.Responsabilidades:Support, configure, develop, maintain, and monitor M365 Services.Creation of technical concept documents, SOPs, and best practices for using M365 different line of products with a focus on Exchange, Teams and SharePoint Online targeting support teams and business stakeholders.Support L2 and L3 teams with M365 related issues on governance and technical matters.Analyze and assess business requirements and solutions in the context of M365 keeping in mind security as a fundamental part of the solution.Monitor M365 alerts and service health.Handle change management around Microsoft updates to the M365 environment.Provide best practices on how to use M365 products and services and establishing methods for reminding users of best practices.Provide services and third level support in line with service level agreements.Work with Evergreen activities, plan, communicate and perform the necessary steps to take a new feature or product into a sustainable service offering.Support third party products that are part of the M365 ecosystem.Acts as a Technical authority on topics related to M365 services.Key InterfacesService Managers in the IT Regional OrganisationsAll Client IT Support TeamsMS Premier SupportWorkgroup Development teamSecurity and ComplianceM365 L2 supportRequired key skills (functional/technical)TechnicalExperience in Exchange, Exchange Online, Defender for O365.Experience with SharePoint Online in terms of administering and govern SharePoint online from administration point of view.Good experience with other M365 products like MS Teams, OneDrive for Business, Outlook, etc