.**_Proficiency in English is required for this position. Please submit your resume in English, to be considered for the role._**The Company**Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?**J.S. Held is a global consulting firm providing technical, scientific, and financial expertise across all assets and value at risk. Our professionals serve as trusted advisors to organizations facing high-stakes events demanding urgent attention, staunch integrity, clear-cut analysis, and an understanding of both tangible and intangible assets. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations**. **We have over 100 locations worldwide. We are highly committed to all members of our community, both employees and clients. Our organization focuses on promoting a sense of community and inspiring our people to achieve results that exceed goals.The Team and Job SummaryJ.S. Held is seeking an experienced **Microsoft Dynamics 365 (D365) Support Analyst Tier II** to join the Technology Services ERP Support team.Current in-depth working knowledge of Microsoft Dynamics 365 Finance is critical to success in this role. You will be part of the IT team, so expertise in providing user support of the tool is required.The D365 Finance Support Analyst will be responsible for all aspects of end-user support including troubleshooting system issues, managing support requests, assisting the system administrator with system maintenance, integrations maintenance, training, and identifying and leveraging opportunities to help our ERP team work more efficiently with the platforms and use them to their fullest extent.Job Responsibilities- Responsible for all aspects of day-to-day support of the Microsoft Dynamics 365 Finance platform.- Partners with our HelpDesk to provide daily end-user support including but not limited to managing user setup, profiles, and roles, troubleshooting issues, logging, tracking, and resolving system problems and managing ticket queues.- Provide call support and ensure that business system issues/opportunities are properly documented and prioritized in our Freshservice ticketing system.- Manage, track, and provide solutions to reported issues while seeking supervisor direction and guidance as needed.- Works with system administrator to support authorizations and system configuration requirements.- Develop documentation for identified business scenarios, processes, and procedures.- Work with the system administrator to implement feature requests and ongoing customizations.- Support project backlog and work with the manager and/or leadership to prioritize.- Proactively identify opportunities to improve platform efficiency, usability, and reporting capabilities.- Maintain platform/systems documentation