.Microsoft Dynamics Consultant | Cliecon Solutions, Inc. | MexicoJob Title: Microsoft Dynamics Product Support EngineerJob Description: As a Product Support Engineer, you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.Key Responsibilities:Ability to take Technical/Functional leadership in one specific product or area of business processes.Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.Drive the communication with the customer to ensure the customer has confidence in problem resolution.Define and understand the customer issue by creating adequate reproduction scenarios.Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from the customer on problem resolution.Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue.Collaborate with cross-group peers both proactively and reactively.Produce quality documentation.Required/Minimum Skills/Qualifications:Minimum 2+ years relevant experience as Technical/Functional Consultant OR Engineer.Engineering or master's degree in computer science/information technology (IT) or equivalent.Relevant product Certifications from Microsoft.Excellent Communication Skills – verbal, listening, and written (including technical writing).Should be willing/flexible to work in shifts and weekends.Experience & Expertise in one of these areas is Mandatory:MS Dynamics 365 – F&O – Technical Engineer/Consultant: Good knowledge in Dynamics 365 F&O Functionality Overview, Azure cloud services, LCS, SQL Queries, Development Skills (X++, .NET), Customization and Configuration, Data Migration and Power Platform Integration, Security and Role-based Access Control.MS Dynamics 365 – F&O – Finance Functional Engineer/Consultant: Hands-on experience with Finance Modules & Configuration and Customization, Localizations, Compliance and Regulatory Standards.MS Dynamics 365 – SCM Functional Engineer/Consultant: Strong knowledge in Supply Chain Business Processes, Inventory Management, Sales Order Processing, Procurement & Sourcing.MS Dynamics 365 – Retail/Commerce Functional Engineer/Consultant: Hands-on experience in POS Configuration and Customization, Retail Channel Integration.MS Dynamics 365 – CE – Technical Engineer/Consultant: Hands-on experience with Dynamics CRM entities, administration, workflows, configuration, security, reporting/dashboards, migration.MS Dynamics 365 – CE – Functional Engineer/Consultant: Strong experience in Sales, Marketing, Customer Service, Field Service, and Project Operations.MS Dynamics Power Platform Consultant/Engineer: PPAC, Licensing, Canvas Apps, Model Driven Apps, AI builder