- Requirements:- 1-2 years of experience with L2/L3 support.- Experience working on Agile projects.- Lateral thinking.- Skills in customer service.- Advanced English.- 1 or 2 years of experience working with support tools Service Now nice to have (tickets, dashboards, etc.)- Responsibilities:- Cover a typical shift from 8 AM to 5 PM during standard weekdays.- Communicate and explain your tests and their results to technical and non-technical people.- Quickly learn new systems and their tech stack.- We Offer:- Work with #1 winner of the 'Best Place to Code' award!- US and EU projects based on advanced technologies.- Legal IMSS contract and competitive compensation.- Annual performance appraisals.- Flexibility in workspace, either remote or in our welcoming office.- Remote work financial support.- Comprehensive medical insurance including family.- Life insurance, maternity policy, family days off.- Christmas Bonus in the amount of 30 days' salary.- Bonuses for recommendations of new employees.- Bonuses for article writing, public talks, other activities.- 15 vacation days, 25% vacations bonus, 11 national holidays.- English lessons and education with Platzi.- Free webinars, meetups and conferences organized by Svitla.- Monthly Pantry Vouchers, free office snacks, and drinks.- Fun corporate online\ Offline celebrations and activities.- Awesome team, friendly and supportive community!- About Svitla:Svitla Systems is a global trusted IT solutions company headquartered in California, with business and development offices throughout the US, Latin America, Europe, and Asia. Svitla is an outspoken advocate of workplace flexibility, best known for its well-established remote culture, individual approach to our teammate's professional and personal growth, and family-like environment.Since 2003, Svitla has served a wide range of clients, from innovative start-ups in California to mega-large corporations such as Ingenico, Amplience, InvoiceASAP and Global Citizen. At Svitla, developers work with clients' teams directly, building lasting and successful partnerships, as a result of seamless integration with on-site processes.Svitla Systems' global mission is to build a business that contributes to the well-being of our partners, personnel and their families, improves our communities, and makes a lasting difference in the world. Join us!- SHAREIf you are interested in our vacancy, please send your CV. We will be happy to see you in our friendly team :)