**What you will do**- Client & Contractor Onboarding: Facilitate the onboarding process for new contractors, guiding them through established procedures and ensuring their success; - Follow-Up & Value Assurance: During the first 30 days, maintain close communication with clients and contractors to ensure performance expectations are met and value is delivered; - Issue Resolution: Act as the primary point of contact for any onboarding issues, working quickly to resolve concerns and keep processes on track; - Communication & Documentation: Communicate effectively, ensuring that all interactions are clear, professional, and supportive of client needs. Document onboarding steps and maintain records to track progress and success; - Plan Presentation: Develop and present onboarding plans tailored to each client's needs and ensure alignment with project goals; - Survey Distribution: Send and manage follow-up surveys to clients, gathering valuable feedback to improve future onboarding experiences.**Must haves**- **Strong Communication Skills**: Excellent verbal and written skills, with the ability to communicate clearly and professionally with both clients and contractors; - **Customer Service Orientation**: A client-first attitude with a commitment to providing a positive and supportive onboarding experience; - **Responsiveness & Reliability**: Punctuality, responsiveness, and follow-through are essential in this role; - **Attention to Detail**: Highly organized with a keen eye for detail, ensuring accuracy in documentation and onboarding tasks; - **Experience with Onboarding Strategies**: Prior experience developing and presenting onboarding plans; - **Multitasking Ability**: Capable of managing multiple onboarding tasks and tracking progress across various projects; - **Technical Proficiency**: Familiarity with tools such as Google Sheets, Slack, Asana and other onboarding-related software; - Upper-intermediate English level.**The benefits of joining us**- **Professional growth**Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps- **Competitive compensation**We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities- **A selection of exciting projects**Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands- **Flextime**Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office - whatever makes you the happiest and most productive.**Job Types**: Full-time, ContractWork Location: In person