Know about HCL
Technologies
HCLTech
established its presence in Mexico in 2008 and now employs a diverse group of
over 2,400 people working across Guadalajara, Mexico City, and Monterrey. With
our strong local and
global experience, solutions, and >85% of the workforce being local, we are
supercharging progress for our 90+ customers across 25 of 32 states in Mexico
through multi-year engagements, including Fortune 500 organizations.
The
Technical Business Analyst candidate must have:
Acts as a
liaison between business stakeholders to gather, analyze, communicate, and
validate requirements for changes to business products, processes, and systems.
The role concentrates on improving business processes, enriching user
experiences, and configuring and integrating solutions to achieve business
objectives. It requires a proactive approach to defining and delivering new
features and user stories in collaboration with cross-functional teams.
Key
Responsibilities:
• Improves business processes within the technology and business
organizations, understanding client requirements, specifying, and analyzing
these to a sufficient level of detail to ensure clarity of definition.
• Demonstrate an understanding of agile processes and actively engage
as a member of a scrum team. Responsibilities include generating and
elaborating user stories in the backlog, ensuring effective communication and
collaboration with team members to support project success.
• Assist in identifying and refining project dependencies to ensure
smooth execution of tasks.
• Provide necessary clarification for work items during the
development phase to ensure team members understand the requirements fully.
• Develops a strong awareness and understanding of Thomson Reuters
technologies, products, and services in assigned area.
• Contribute to the continuous improvement of business processes
through strategic insights and feedback.
Recommended
Qualifications:
• Proven experience as a Business Analyst with a strong understanding
of business process management.
• Experience in a contact center environment is highly recommended,
providing insights into customer service and support processes and technology.
• Strong analytical skills and the ability to work effectively in a
team-oriented, agile environment.
• Excellent communication and interpersonal skills, with the ability
to engage and collaborate with stakeholders at all levels.
• Experience with Agile methodologies, particularly in generating and
managing backlogs and user stories.
We offer:
Direct
and indefinite hiring, 100% payroll schema, all law benefits
Benefits
above law (Major and minor medical insurance, Life Insurance, saving funds,
grocery coupons, 30 days christmas bonus, 12 days vacations, dental and optical
plan)
