.**Position : Middleware Support Engineer****Location : Remote****Mode : Contract****Essential Responsibilities**:- Maintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers.- Manage, facilitate and own product support requests through consistent, positive and proactive IT methodologies using ticketing system.- Troubleshoot, research, analyze and work with appropriate resources to solve problems.- Identify and escalate situations requiring urgent or additional attention.- Judgment must be used in prioritizing client requests and managing escalation workflow.- Complete work on assigned projects to supervisor's satisfaction on time.- Be on the rotation schedule for after-hours emergency support.- Assist in testing during the rollout of new features product upgrades.- Create product how-to documents, tutorials using tools such Wiki and Collaborate.- Document any feature enhancement requests or ideas that will increase the productivity of the product offering for the chapter.- Solve complex customer issues using methodical troubleshooting.- Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience.- Support client customizations, sharing implementation and best practices advice.- Able to Troubleshoot and debug SQL/PLSQL code and shell scripts as well.- Create scripts to identify, analyze and correct platform issues.- Own, build, administrate and maintain cloud development, production and business infrastructure and services.- Use automation tools and scripting to automate process of building and maintain infrastructure and services.- Able to operate effectively, even when things are not clear, or the way forward is not obvious.- Create and keep up to date monitoring, alerting, and reporting for infrastructure and services.- Collaborate with team members in a virtual team environment to extend field experience to different client situations.- Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.- Other job related duties and responsibilities may be assigned from time to time.**Basic Qualifications**:**Database**:- 5+ years' experience as Oracle DBA with Oracle RDBMS 11g/12c.- Experience on Dataguard, Datapump, RMAN, database migration.- Advisors and Performance Tuning. Solid technical understanding and experience for analysis and support (e.G. SQL, PL/SQL).- Knowledge of Oracle maintenance/patching mechanics.- 5+ as MS SQLServer DBA (version 2014 minimum required).**Middleware**:- 3+ years' Experience administering SSO products (AD, SiteMinder, etc.).- Installing, configuring, troubleshooting WebSphere.- 3+ years' MQ server/client (minimum version 8) setup, configure and troubleshooting.- WebSphere MQ, WebLogic Application Server, Tomcat
