We're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We're not just another tech company—we're far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let's see what we can accomplish together!
About the right team memberMindbody is seeking a Senior Program Manager, Business Operations to spearhead special projects and programs that require the highest levels of collaboration and coordination across multiple teams and business processes. Success in this role requires complex strategic thinking as well as exceptional executional prowess; you'll need to understand the implications of business and operational decisions across all constituents in the Mindbody ecosystem. This role is an excellent fit for someone who can navigate high degrees of organizational and process complexity, solve problems, and get things done in the face of uncertainty and incomplete information. You will frequently interact with leaders and stakeholders across all departments and coordinate cross-functionally to execute on initiatives.
List of responsibilitiesPlay driver/quarterback role for strategic programs as prioritized by Executive Leadership Team; programs falling under the scope of Program Management team include those with exceptionally high degrees of cross-functional collaboration and complexity, strategic importance, and executive visibility.Translate high-level objectives and problem statements from company leaders into concrete, highly detailed action and project plans that reflect a deep understanding of workstream and operational interdependencies.Work with analysts to develop insights on strategic problems, formulate scrappy tests to validate hypotheses, and identify and monitor program KPIs.Work with stakeholders across all teams; exercise sound business judgment to resolve problems encountered by program working group in a practical, efficient manner.Present plans and business results directly to our CEO and Executive Leadership Team for debate and approval of major strategic decisions and initiatives.Skills & experience4+ years experience in management consulting or in a business operations, program management, strategy, or similar role at a technology company.Practical business sense with a strong ability to translate between strategic business decisions and their impacts.Strong quantitative and analytical orientation and knowledge of business fundamentals.Strong Excel modeling skills required; SQL, Looker and/or Tableau skills a plus.Demonstrated experience & excellence in leading complex and cross-functional projects with large groups of stakeholders.Strong drive toward problem resolution; ability to "get things done" in the face of uncertainty or incomplete information.Excellent communication and leadership skills with the ability to distill complex issues & detailed analysis into simple, structured frameworks with concrete action plans.Comfort with ambiguity, uncertainty, and a rapidly evolving business landscape.Functional expertise in B2B companies a plus; B2B SaaS experience a plus.Have we piqued your curiosity?Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.
Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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