.**Your Impact**:**Roles & Responsibilities**- Drive Best-In-Class customer experience at Ford Dealers within a designated region Pickup & Delivery- Analyze and identify areas of opportunity using data, with the ability to communicate performance, and consult with Market Area/Regional personnel on meeting key objectives via Organizational Meetings, virtual meetings, distribution of reporting and best practices, etc.- Participate in and support various business growth Dealer meetings: monthly all-Dealer calls, Grass Roots Ready for Retail meetings, Guest Experience Immersion, National Dealer Meeting, etc.- Collaborate and build relationships with key stakeholders to drive adoption of brand-differentiating customer experiences:- Market Area/Regional personnel including weekly priority calls- Marketing, Sales, and Field Operations personnel in the General Office- Customer Experience and Customer Service General Office Teams- Present compelling business case proformas and implement programs, events (promotions, incentives, training sessions, etc.), and advertising/merchandising strategies toward meeting/exceeding Customer Experience objectives- Train and consult Dealers on adoption of technology that support delivery of brand-differentiating customer experiences- Conduct ongoing analysis of Dealer customer advocacy (NPS) scores to identify areas of improvement, develop and execute action plans- Support customer handling by ensuring Dealers are familiar with customer handling tools and resources, and escalate concerns where appropriate- Provide support for Market Area/Regional personnel regarding:- Communication of programs, events, and training to drive success toward objectives- Dealer best practices- Dealer consultation regarding effective implementation of programs and advertising/merchandising (POS) strategies- Engaging with Dealers to improve delivery of remote experiences like mobile service, pickup and delivery, and online service reservations- Assist in preparing and presenting business development presentations conducted by the General and Regional Manager (Grass Roots meetings, all-Dealer calls, etc.).**What You'll Need**:**Experience, Background & Requirements**- Bachelor's Degree in Business Administration, Marketing, Sales, Hospitality, or related field of study.- 3+ years of professional outside/field sales experience required- Microsoft Office proficiency to aid in effective communication and time management- Ability to complete work assignments on or before given deadlines- Effectively manage multiple diverse priorities simultaneously and deliver high quality results on time