**The minimum requirements we seek**:
- 4-year college degree in Computer Science, Computer Engineering, Electrical Engineering, or other Automotive and/or Communication Networking degree.
- Strong Program Management skills with ability to enable stakeholders to deliver according to plan timing.
**Our preferred requirements**:
- Familiarity with the Over the Air (OTA) ecosystem
- Familiarity diagnostics environment, process, workshop manuals, etc.
- Strong verbal and written communication skills.
- Ability to communicate with various global software/data tool owners to drive changes that relate to data, HMI and UX.
- Basic understanding of automotive network communication protocols - CAN, etc.
- 3+ years of experience with module programming or module flashing as well as testing modules.
- 3+ years of experience working with APIs.
- 2+ of Program Management experience with ability to enable stakeholders to deliver according to plan timing. Software development & Data systems - basic understanding of software programming syntax and data systems interface
DISCLAIMER
Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.
**What you'll be able to do**:
- Oversee the timely resolution to diagnostic software issues preventing technicians from fixing customer vehicles. Often being able to identify stakeholder or root cause of the issue.
- Provide escalation support to the Technical Assistance Centers (TAC) & Field Service Engineers (FSEs) for software failure and/or data issues impacting customer vehicle performance.
- Oversight and sometimes lead development of detailed resolution plans for specific items.
- Ability to understand web service API details to enable team triage and help identify failure points between various systems
- Utilize XML tools to develop/debug service procedures and analyze/debug back-end data quality.
- Create interim containment actions to address customers vehicle while permanent corrective actions are created then implemented.
- Work closely with Product Development engineers and teams to ensure issues impacting service technicians are understood and properly prioritized and actioned.
- Interface with Software/Hardware Designer/Supplier to ensure design intent is met.
- Validation performed using both simulation tools and on vehicle validation.
- Liaise with Product Development Data stakeholders to ensure back-end data accuracy.
- Use Rally to document Features and User Stories to add new content to FDRS.