.To be considered for this position, please submit your resume in English. Advanced English skills are required. You need to be located in the country where the job is posted.The CompanyAre you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations.The Team And Job SummaryJ.S. Held is seeking an experienced Microsoft Dynamics 365 (D365) CE Support Analyst to join the Technology Services CRM Support team. Current in-depth working knowledge of Microsoft Dynamics 365 CE is critical to success in this role.The D365 CE Support Analyst will be responsible for all aspects of end-user support including troubleshooting system issues, managing support requests, assisting the system administrator with system maintenance, integrations maintenance, training, and identifying and leveraging opportunities to help our CRM team work more efficiently with the platforms and use them to their fullest extent.Job ResponsibilitiesResponsible for all aspects of day-to-day support of the Microsoft Dynamics 365 CRM platform.Partners with our HelpDesk to provide daily end-user support including but not limited to managing user setup, profiles, and roles, troubleshooting issues, logging, tracking, and resolving system problems and managing ticket queues.Provide call support and ensure that business system issues/opportunities are properly documented and prioritized in our Freshservice ticketing system.Manage, track, and provide solutions to reported issues while seeking supervisor direction and guidance as needed.Gain in-depth knowledge about business system applications and their interactions to properly identify and analyze problems.Works with system administrator to support authorizations and system configuration requirements.Develop documentation for identified business scenarios, processes, and procedures.Work with the system administrator to implement feature requests and ongoing customizations.Support project backlog and work with the manager and/or leadership to prioritize.Proactively identify opportunities to improve platform efficiency, usability, and reporting capabilities.Maintain platform/systems documentation.Assist in training end users in system processes and procedures.Identify roadblocks, craft comprehensive solutions, and deliver successful outcomes.Required QualificationsProfessional-level fluency in English