Flo Networks is a leading provider of telecommunications services between the US and Mexico.
We provide voice and data services to Fortune 1000 companies, telecommunications, and cable companies over a fiber optic network that spans over 13,000 miles between both countries.We have an immediate need for a **MSOC Engineer.
**This position will be in Mexico City, Mexico.The Role:This person will be responsible for correlating incoming tickets, escalations, and alerts, proactively discovering trends or issues, extrapolating that data to determine if these events are tied to a larger incident, and driving it to resolution.
This role requires the use of applied technical knowledge and practical experience to resolve complex issues.
**The Responsibilities**:- Support the analysis, design, engineering, and implementation of innovative network / security / SD-WAN solutions.- Monitor and analyze security events data from customer platforms, network elements, and security devices.- Follow incident response process and provide actionable improvement recommendations- Investigate attack origin, spread, attacker details and document in the system.- Collaborate with third-party support and service vendors to ensure that the network, security and sd-wan services stays operational.
**The Requirements**:- Bachelor Degree in Information Systems, Software Engineering, Telecommunications, Cybersecurity, or related field.- Experience working in a customer service environment.- Previous experience as SOC Engineer desirable.- Strong analytical and technical skills in computer network defense operations.- Relevant Certifications: CEH, CISSP, Security+, AWS Solutions Architect, AWS Advanced Networking, Fortinet NSE4 or FCP, or related certification.- Understanding of how hackers operate, and up to date of latest information on security threats and intelligence.- Extensive knowledge of network technologies (routing, switching, gateways, WAN, LAN, Wireshark, TCP/IP, OSPF, BPG, NAT, VPN, Firewalls, SSL, SSO)- Previous experience working with IP/MPLS based services: MPLS L3/L2 VPN, Metro Ethernet services.- Strong verbal communication and collaboration skills including the ability to work with both technical and non-technical customers/peers to research and resolve problems.- Attention to detail.- Highly analytical with proven solving skills.- Available to work rotating shifts.- Fully bilingual (English and Spanish).