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**Req ID**:276762We are currently seeking a Mulesoft Support Specialist Advisor to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
**Mulesoft Support **Analyst**Job **Description**:As the API Integration Support Analyst, you are responsible for- Take ownership of reported issues through to resolution - including troubleshooting, internal communication, and providing feedback on a regular basis.- To assist with other teams in troubleshooting integrations involving third-party APIs and implementation of other products.- Position involves a role responsible for the support and administration of MuleSoft CloudHub Anypoint Platform.- The administrator must possess a broad range of analytical/technical skills and Experience.- Identify automation opportunities, reduce manual activities, document support activities, and partner with development team on project and enhancement work.- Notify, escalate on support failure, manage incident and problem tickets.- Support production implementations and post- change validations.- Excellent English oral and written communication skills.- Willing to work on Rotation based shift/Weekend Shift/On-Call Support.
Adhere & Maintain Response and Resolution within SLA.Basic Qualification- 5+ years of hands-on software developments/support/maintenance experience in Integration, Java, Messaging( JMS ), Kafka, Web API - SOAP, REST and authentication methods such as OAuth and SAML 3+ years of Experience performing Operations Support for Mission Critical, high performance Mulesoft integrations, most preferably on Mulesoft CloudHub.Preferred Qualifications; - Familiarity with Agile& DevOps (Azure and or any other).- Working knowledge of CICD process using Azure Devops for deployment of Mulesoft APIs and awareness working with Azure Cloud ecosystem.- Monitoring of APIs and Mule apps (both technology and process side, proactive monitoring)- Experience with MuleSoft Anypoint Platform Components (Transformer, Message Enricher, Choice Router, Scatter Gather, Database, Connector, File Connector, HTTP Connector, Web Service Consumer, For Each, Batch Component, Active MQ & VM Queue)- Hands-On Knowledge of different data formats like (XML, JSON, Flat files etc.
)- Ability to debug using tools like SoapUI, Postman.- Ensure quality, maintainability, reusability of automation and core components.- Experience in hands-on maintenance and development of MuleSoft Integrations- Partner with Technology Information Security and Risk teams to implement solutions that adhere to security policies.- Good to have - ELK, Kibana Dashboard Creation/Maintenance, Report Extraction.- Create and maintain solution documentation.- Bachelor's degree in business administration or Technical.- Good to have MCD-Level 1 or Developer Associate Certification