Wake up each day knowing that you are a part of something special. Something real. Something bold.Are you looking for a place where you will have a role in shaping an industry?- DAILY TASKS & RESPONSIBILITIES (include, but not limited to):- Answer inbound calls to assist drivers and carriers with status updates, directions, and issues.- Make outbound calls to track the status of freight and inform drivers and carriers of any important information.- Record all updates in operating system including time of dispatch, pick-up and delivery, as well as any issues.- Communicate appointment times for freight pick-up and delivery to truck drivers.- Notify appropriate parties and create incidents as needed for loads running behind schedule or experiencing issues.- Understand escalation process and escalate as needed when issues arise.- Create incidents related to late pick-up and delivery, lost freight, shipments refused, overages, issues at the border, shortages and damages.- Create ongoing relationships with truck dispatchers.- Resolve problems and escalate issues to carrier team when necessary.- Other duties as assigned based on business need.- Know how to effectively, gather, organize, and analyze data on a regular basis to identify new opportunities and threats- Ensure loads are tracked and updated in timely fashion; ask assistance from therest of the teams when needed.- ESSENTIAL SKILLS & CHARACTERISTICS:- Fluent in English, written and spoken.- Excellent customer service skills- Organization skills are a must- Able to build strong relationships with both internal and external customers- Ability to provide excellent customer service even in stressful times- Ability to concentrate and problem solve complex issues in a fast-paced environment- Strong multi-tasking and proactive skills- Strong aptitude to learn new technology- High School degree or equivalent required- 1-2 years working in a customer service role- Experience in cross border transportation is helpful but not required- Fluent English spoken required.- Takes initiative- Positive attitudeWhy Coyote?- Onsite training and ongoing career development.- Competitive pay.- Comprehensive benefits package.- Internal advancement opportunities for high performers.- Global opportunities.- Casual dress & many perks.- Diverse and Inclusive environment.- Opportunities to impact the world around you through our 360 sustainability initiatives.Important Notice to US Applicants:Coyote is an at-will employer.We are an Equal Opportunity Employer.Please view Equal Opportunity Posters provided by the OFCCP.