Mx Customer Care Agent

Coyote Logistics is a leading global third-party logistics provider that has moved the industry forward with expertise and integrity for over 15 years.
Our strengths lie in our services and solutions, driven by our exceptional people.
That's why we're committed to offering a best-in-class employee experience to our global workforce.
A Inbound Dispatch Support Rep is focused on operational support.
They communicate with truck drivers, dispatchers, and customers daily.
They provide top quality customer service and provide thorough information in a fast-paced environment using email and the telephone.
Whether it is providing a simple piece of information or facilitating a complex solution, the Coyote 24.7 Team is there to help with a friendly voice and a No Excuses mentality.Daily Tasks & Responsibilities (include, but not limited to):Answer inbound calls and emails from our drivers, carriers, and customers in a timely mannerRespond efficiently and accurately to callers, explaining possible solutions, and ensuring the caller feels supported and valuedMeet personal/team qualitative and quantitative targetsUse available people and information resources to resolve issues independently, urgently, and thoroughlyUpdate and document information utilizing applicable company softwareCreate incidents & send emails as needed and notify appropriate parties, escalating where necessaryExecute while maintaining exceptional customer service in tone and actionsTake part in training and other learning opportunities to expand knowledge of the company and positionDo Well, Be WellWork collaboratively in our flexible hybrid modelMedical, Dental, Vision, and Life Insurance coverageMental and Nutritional health resourcesOver $2 million invested annually in professional growth and development toolsFree access to LinkedIn Learning to grow in your profession and gain new skills15 Paid Time Off days first yearHome office bonus3 paid Community Service Days annuallyEmployee´s lead Cultural Inclusive TeamsCasual Office dress codePet friendly Office