.**Job Summary**This position is within the Customer Logistic Support team and will manage orders backlog, service customer accounts, and serve as a primary communication focal point between Eaton and our strategic customers or between the plant and the Customer Service team.The primary goal is to maximize customer satisfaction by ensuring we meet our delivery commitments to the customer. This position will interface either with strategic customers or with Customer Service representatives, provide them with updates on deliveries, manage expedites and schedule changes, ensure the compliance to Terms and Conditions and monitor performances.This includes working with sales, planning, supply chain, operations, and quality in the plant. All activities involve extensive interaction with customers and internal functions.**Primary Responsibilities**- Provide strategic customers or customer service representative with status on existing orders,- Team with Supply Chain Management to manage customer schedules changes,- Updated website/ portal as required,- Work closely with operations and supply chain to ensure Customer On Time Delivery,- Proactively monitor customer delivery schedules and track critical shortages. Team with Supply Chain Management to expedite urgent customer needs,- Update Order delivery dates in appropriate systems,- Analyze customer forecast update and communicate changes to planning.LI-AR7**Qualifications**:**Preferred Qualifications**- Inside Sales experience- Experience using SAP or MFGPRO- Proficient with all MS office products- Needs basic contract understanding- Must have excellent communication written and oral skills- Must have analysis and problem-solving skills- Experience working with other functions- Experience negotiating with customers- High sense of service- Knowledge of operations processes- Customer portal and forecasting tool experience adequately covered (i.E. unique problems encountered, special freedom to take action, critical outside contacts, exceptional working conditions etc.)**Education/Previous Experience Requirements**- Bachelor's degree from an accredited institution- Minimum of 3-year of experience in customer service or Minimum of 3-year experience in a manufacturing environment preferably as a planner- Fluent in English, a second language is a plus.- Customer service experience, interaction with customersWhat you will get from usEaton's mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power - more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day
