**Job Summary**
This position is within the Customer Logistic Support team and will manage orders backlog, service customer accounts, and serve as a primary communication focal point between Eaton and our strategic customers or between the plant and the Customer Service team.
The primary goal is to maximize customer satisfaction by ensuring we meet our delivery commitments to the customer.
This position will interface either with strategic customers or with Customer Service representatives, provide them with updates on deliveries, manage expedites and schedule changes, ensure the compliance to Terms and Conditions and monitor performances.
This includes working with sales, planning, supply chain, operations, and quality in the plant.
All activities involve extensive interaction with customers and internal functions.
**Primary Responsibilities**
- Provide strategic customers or customer service representative with status on existing orders,
- Team with Supply Chain Management to manage customer schedules changes,
- Updated website/ portal as required,
- Work closely with operations and supply chain to ensure Customer On Time Delivery,
- Proactively monitor customer delivery schedules and track critical shortages.
Team with Supply Chain Management to expedite urgent customer needs,
- Update Order delivery dates in appropriate systems,
- Analyze customer forecast update and communicate changes to planning.
LI-AR7
**Qualifications**:
**Preferred Qualifications**
- Inside Sales experience
- Experience using SAP or MFGPRO
- Proficient with all MS office products
- Needs basic contract understanding
- Must have excellent communication written and oral skills
- Must have analysis and problem-solving skills
- Experience working with other functions
- Experience negotiating with customers
- High sense of service
- Knowledge of operations processes
- Customer portal and forecasting tool experience adequately covered (i.e.
unique problems encountered, special freedom to take action, critical outside contacts, exceptional working conditions etc.)
**Education/Previous Experience Requirements**
- Bachelor's degree from an accredited institution
- Minimum of 3-year of experience in customer service or Minimum of 3-year experience in a manufacturing environment preferably as a planner
- Fluent in English, a second language is a plus.
- Customer service experience, interaction with customers
What you will get from us
Eaton's mission is to improve the quality of life and the environment through the use of power management technologies and services.
We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power - more safely, more efficiently and more reliably.
Making what matters work at Eaton takes the passion of every employee around the world.
We create an environment where creativity, invention and discovery become reality, each day.
It's where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
Eaton's 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries.
We have approximately 85,000 employees.
We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters.
Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed.
We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background.
In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups.
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company's operations by at least 50 percent by 2030.
We are ethical, passionate, accountable, efficient, transparent and committed to learning.
We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.
We are committed to ensuring equal employment opportunities for all job applicants and employees.
Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
**Job: Sales**
**Region: Latin America**
**Organization: AER ITD**
**Job Level: Individual Contributor**
**Schedule: Full-time**
**Is