Na Ecommerce Order Management Specialist

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Description and RequirementsPosition Description: • Drive change and efficiencies for the NA inside sales organization as well as analysis and implementation of improved processes and best practices.
• Responsible for managing post-sales requests and activities for large corporate accounts, such as unique customer reporting, returns, concessions, billing adjustments and post ship issues (short ship, DOA), and drive all requests to a timely resolution.
Position Requirements: • Problem solving skills
• Customer Service Experience
• Communication skills (verbal/written/listening)
• Organizational skills/detailed-oriented
• Self-starter
• Team player
• Ability to multitask and adapt quickly to change

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