Na Ecommerce Order Management Specialist

We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.Description and RequirementsPosition Description:Drive change and efficiencies for the NA inside sales organization as well as analysis and implementation of improved processes and best practices.Responsible for managing post-sales requests and activities for large corporate accounts, such as unique customer reporting, returns, concessions, billing adjustments and post ship issues (short ship, DOA), and drive all requests to a timely resolution.Position Requirements:Problem solving skillsCustomer Service ExperienceCommunication skills (verbal/written/listening)Organizational skills/detailed-orientedSelf-starterTeam playerAbility to multitask and adapt quickly to changeIf you require an accommodation to complete this application, please ******#J-18808-Ljbffr