TE Connectivity's Quality Assurance Teams are responsible for all or part of an organization's Quality Management System, including conformance and continuous improvement initiatives. They work on systemic evaluation of products, services, facilities, manufacturing or business processes, to ensure that standards of quality are being met. Develop and implement quality plans, programs and procedures using quality control statistics, lean manufacturing concepts, and six-sigma tools and analyses. They reviews, analyze and report on quality discrepancies, investigate problems and executes quality audits, and develops disposition and corrective actions for recurring discrepancies. The team works closely with manufacturing, engineering, customers, or suppliers and subcontractors to ensure requirements are met.
**What your background should look like**:
RESPONSIBILITIES
- Support/lead for customer warranty programs
- Perform customer quality manual reviews. Provides direct input and collects input from cross-functional teams as needed. Documents exceptions in draft responses for final management review and approval. Completes quality-related sections on customer surveys. Foster and proactively build customer relationships in the region through customer visits. Coordinated proactive visits to key customer accounts with sales representatives.
- Maintain compliance of NA Quality Systems (according to ISO & IATF), and support initiatives for common/standard quality procedures across the region.
- Implement quality strategy to support, contribute to, and integrate within the organization's short and long-term business plan.
- Maintain and improve systems to measure performance against established standards/targets.
- Drive initiatives to improve customer satisfaction while driving down costs (COPQ, Scrap, Customer complaints, etc)
- Regional focal point to manage major customer issues.
- Interface with Product Engineering to ensure AQP tools are properly utilized and "quality at rate" is achieved with all new product development launches.
- Support Lean-Initiatives (TE Operational Advantage) both to optimize/standardize processes as well as to achieve defined targets.
- Continuously work with site leaders to seek and leverage process improvements.
- Ensure Quality best practices and lessons learned are cascaded across all plants and functions.
- Establish effective cross site and cross department communications.
- Provide leadership for all Quality professionals across the region.
- Ensure the highest level of Ethics and Integrity across the assignment.
- Implement the 8 Quality Basics within NA Organization in order to move towards our operational excellence and achieve ECE in our products
- Drive with site leaders and Quality Managers the COPQ reduction (scrap, internal / external sorting, cycle count adjustments, inventory adjustments)
- Define with site Leaders and Quality site Managers the 5 years strategic plan and yearly Quality budget
**REQUIREMENTS**:
- University degree (engineering preferred)
- 8 to 10 years' experience in Plant Operations various as Quality, Lean Manufacturing, Engineering (product and process engineering), Plant Manager and/or Operational assign-ments
- At least 5 years Regional experience with the leadership of various sites
- At least 10 years of Managerial Experience
- Strong background in Root cause analysis (Green - Black Belt Six Sigma will be a plus)
- Strong background in Customer Management
- Experience and direct contact with OEM´s
- Fluent in English both written and spoken (Spanish will be a plus)
- Excellent interpersonal and communication skills
- Automotive experience and knowledge preferred.
- PPAP, Customer Special Requirements, Problem Solving, Corrective Action, Quality Systems, Lean practices,
- Understanding of molding and assembly operations. Direct operations experience plus.
- 50%-75% travel, NA Region (Mexico and US) ( rest of the time based from home)
REMOTE POSITION
**Competencies**:
- Motivating Others- Building Effective Teams- Managing and Measuring Work- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork- SET : Strategy, Execution, Talent (for managers)
