.Purpose Statement: Provides technical support to Plexus global user community while ensuring that applications, systems, networks and technologies are available and functioning in support of business processes. Collaboration with other IT personnel, vendors and business personnel to identify and resolve issues as well as provide effort to technology projects that promote the Plexus philosophy and business objectives.Key Job Accountabilities:System Maintenance: Follows established change management policy and procedure to research and recommend new technology, test and implement system updates, modifications or deletions. Works to ensure systems remain healthy and available while delivering flawless execution to common and customized tasks as well as tactical projects.System Ownership: Own and maintain systems, networks, technologies, inventory or processes that provide a solution to a business function of Plexus. The support of low and moderate complexity and/or common and customized solutions to ensure the availability, integrity, security and recoverability of Plexus data on a 24 x 7 x 365 basis. This includes ticket escalation and resolution; patch management and deployment; performance and availability monitoring; resource capacity and management; upgrade execution;system documentation; installation and configuration. Ensures user satisfaction by resolving basic operational issues regarding area of expertise or assignment, utilizing Plexus policies and/or procedures.Project Work: Partner and collaborate with members of global IT including project management, solution management, infrastructure and Engineering Solutions to deploy moderate complexity purchased or developed technologies that support business requirements.User Support: Ensures user satisfaction by resolving common and customized operational issues regarding areas of expertise or assignment, utilizing Plexus policies and/or procedures.Operations: Follow and/or enhance policies and procedures that are established to deploy, manage and support systems which provide services to global, regional or local Plexus personnel and/or customer needs. APAC: Assist with infrastructure additions (UPS, CRAC, EMS, Audio Video and network structured cabling).Education/Experience Qualifications:Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or equivalent work experience.Proficiency in English (reading, writing, speaking) required.Other Qualifications:Knowledge of networking services and common networking protocols.Computer literacy in Google Workspace or Windows environment including but not limited to word processing, spreadsheets, flowcharting and other software development, documentation, or project management tools needed to perform assignment.Maintain the confidentiality of all departments, company and customer information while working safely at all times