About Wipro:Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.A PROUD HISTORY OF OVER 75 YEARSFY22 REVENUE 10.4 BN USDWE'RE PRESENT IN 66 COUNTRIESOVER 1,400 ACTIVE GLOBAL CLIENTSLocation: Mexico (HYBRID)Role Description:Monitor network infrastructure using network monitoring tools.Perform the duties of a Network Engineer as part of Managed services.Follow ITIL practices as part of managed service delivery.Resolve incidents related to Cisco network/Wireless infrastructure and/or Palo Alto SDWAN/Firewall.Coordinate with End users and IT users as part of network troubleshooting.Coordinate with external vendors for TAC and trouble tickets.Coordinate with Smart hands vendors for RMA and break-fix related issues.Utilize Knowledge base available in the system to resolve issues.Adhere to defined processes and guidance required by the project.Perform timely escalation of incidents to the next level as per the defined SLA.Experience in Palo Alto SDWAN and Firewall and/or any vendor technology including Cisco could be included or trained.Experience in managing network infrastructure with a minimum of 500 network elements.Experience in routing protocols such as BGP, OSPF, MP-BGP etc.Experience in ITIL framework and ITSM tools and ticketing process.Good experience in network monitoring tools, protocols such as SNMP, SSH, Syslog etc.Good understanding of Firewalls and overall concepts.Good understanding of passive infrastructure including cabling, racks, PDU, DC HVAC.Excellent communication skills and vendor management skills.Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.#J-18808-Ljbffr
