**What we offer**
OVERVIEW
Do you demand the best from your professional career?
Are you inspired by excellence?
At SAP, you will have the power to make a real impact.
As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to Run Simple.
If you are a Networking Engineer (f/m/d) with experience with Arista or Cisco switching, Cisco routing, & F5 loadbalancing experience, and wish to be part of global team supporting world-class Cloud Operations, you could be the perfect match for this job.
We are in the midst of a great transformation inside Central Infrastructure Operations so flexibility within the team as we evolve is a must!
You must demonstrate the ability to be successful in a fluid, agile, and team-oriented environment.
As part of a pool of shared resources, ability to juggle competing demands are key to success here.
The key service areas in our 24x7 high availability, high change throughput context are:
- Incident management - managing the next level of incident escalation beyond the help desk, and prior to support from the dedicated stack engineers.
- Change management - Supporting the transition from manual to automated execution wherever possible, and supporting change planning and manual execution where necessary.
- Problem management -Root Cause investigation from a technology point of view, and the execution of corrective and preventative measures that arise from RCAs.
- Project Support - for key delivery initiatives, some engineering resources work on initiatives supporting the stack functions
- Service Requests - Execute requests and support automation and simplification of service catalog.
**RESPONSIBILITIES**
- Operate and maintain date center cloud networks, track significant problems, monitor performance, and perform upgrades to hardware and software as required.
- Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion.
- Provide project support on improvement initiatives.
- Address continual improvement measures as a result of the problem management process.
- Assist senior support for deep level incident troubleshooting
- Assist complex change preparation and execution.
- Other support tasks, duties, and responsibilities, e.g.
hardware installations, troubleshooting, and administration.
**Key Performance Measures**:
- Ticket SLAs and KPIs are achieved
- Escalation procedures, policies and working practices are adhered to All records relating to Service Requests, Incidents, Change, Problems and Knowledge Management are completed accurately and within defined SLAs
- Projects are delivered in line with project quality standards
**REQUIREMENTS**
- Minimum 2 years of data center network infrastructure experience
- Good understanding of network infrastructure and network hardware.
- Ability to think through problems and visualize solutions.
- A dedication to operating with the highest standards of availability and scale
- In depth knowledge of the TCP/IP protocol suite required
- Ability to implement, administer, and troubleshoot network infrastructure devices, including data center EVPN switching & routing fabric, firewall, routers, switches and loadbalancers
- Good experience across vendor network operating systems (e.g.
IOS XE, NXOS, IOS XR, eOS) required
- Experience with Network technologies (BGP, HSRP, VRRP, Routing Domains, VLANís, VxLAN, VRF, etc.)
is a plus
- Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
- Ability to work with all levels of staff within and outside of IT and cross organizations.
- A self-starter able to work independently but comfortable working in a team environment.
- Good analytical and problem-solving skills.
- Network security experience.
- Strong verbal and written communication skills
- Command of the English language** **is required
- Proficiency in German is a plus
- Dedication to the concept of Continuous improvement.
- Willingness to work rotating on-call shifts, 8x5 on weekdays and 24h weekends and holidays.
SAPGCSICareers
**We are SAP**
**Our inclusion promise**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better and more equitable world.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or