Flo Networks is a leading provider of telecommunications services between the US and Mexico. We provide connectivity and managed services to Fortune 1000 companies, telecommunications, and cable companies over a fiber optic network that spans over 35,000 miles between both countries.
We have an immediate need for an experienced **Network Engineer **for our Managed Services Team. This position can be based in **Ciudad Juarez or Mexico City, Mexico.**
**The Role**:
**The Responsibilities**:
- Provide support for the analysis, design, engineering, and implementation of innovative network solutions.
- Work on complex problems and provide innovative solutions.
- Manage and resolve customer fault, service outage and impairment events.
- Overseeing the performance of day-to-day tasks to ensure network reliability, availability, and serviceability with mínimal interruption.
- Support escalation of enterprise services (Internet, MPLS, sd-wan and managed security)
- Collaborate with third-party support and service vendors to ensure that the network, security and sd-wan services stays operational.
- Technology tests and platforms homologation.
- Mentor team members on technical issues.
- Audit and troubleshoot top customer services and work with Netops team to re-engineer designs and meet customer SLAs.
- Create low level designs for connectivity and customer services.
**Required skills**:
- Bachelor's degree in Telecommunications, Computer Engineering or related field.
- 5+ years' experience managing network infrastructure.
- Extensive knowledge of network technologies (routing, switching, gateways, WAN, LAN, Wireshark, TCP/IP, OSPF, BPG, NAT, VPN, Firewalls, SSL, SSO)
- Previous experience working with IP/MPLS based services: MPLS L3/L2 VPN, Metro Ethernet services.
- Network traffic analysis and troubleshooting experience.
- Possess exceptional customer service skills.
- Multi-task during events.
- Communicate effectively with managers, customers and vendors.
- Solid understanding of L3 routing protocols (BGP, OSPF, ISIS)
- Experience keeping device firmware/software upgraded and patched.
- Experience with cloud networking in platforms such as Microsoft Azure, Amazon and Google Cloud.
- Experience with networking hybrid environments (Cloud + On premise)
- Experience with SD-WAN solutions
- Strong relationship skills, demonstrated leadership and ability to take the initiative and make decisions independently.
- Analytical and problem-solving skills.
- Experience in monitoring platforms and protocols (SNMP, Netconf, GNMI)
- CCNP or CCNA/JNCIA certifications - preferred.
- MPLS-TP knowledge (Ciena MCP) - preferred.
- Experience in tools and protocols for network issues troubleshooting (Wireshark, netflow, sflow, route views)
- Experience with Juniper/Cisco/Arista routing platforms.
- Bilingual - Fluent in English and Spanish.
**Privacy notice**: Flo Networks does not use the personal information of job applicants for any purpose other than strictly the recruitment process.