**Our vision is to transform how the world uses information to enrich life for**_all_**.**
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
**RESPONSIBILITIES**
- Provide first-level infrastructure operation support to maintain local area network (LAN) infrastructure including network switches, routers, firewalls, load balancers, WLCs, wireless, voice, and telephony infrastructure.
- Collaborate with the WAN support Team to support wide area network (WAN) infrastructure including WAN, ISP circuits, and VPN tunnels
- Proactively monitor alerts and traffic statistics to prevent disruption to network services using network performance monitoring tools - eg, OpsRamp, Splunk, NetScout, NetBrain, DNAC, etc.
- Restore network services based on troubleshooting guides within SLA time.
- Prepare documentation for improvement of SOP based on Lesson Learn
- Identify initiatives to reduce the incidents and improve team productivity and efficiency
- Perform escalation to the next support level for unresolved cases and adhere to escalation KPI
- Compile network incidents and system performance indices for a system health review. Prepare reports for review.
- Perform Network administration tasks such as IP address management, ACL configuration, etc.
- Provide L2/L3 support covering 24/7 and participate in Major incidents.
- Manage and improve the Operational Processes to ensure all KPIs are met.
"The specified role does not encompass the following responsibilities: Finalization of sales agreements or the execution of sales contracts is prohibited. The role also does not carry the authority to make definitive decisions regarding contracts, be it their conclusion or termination. Furthermore, the role is not designed to involve participation in pricing negotiations or the authorization of contracts. These activities fall beyond the permissible duties of the position."
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.