Network Engineer Voip Senior

Responsibilities:Handling customer service requests for our Datacom products.Troubleshooting hardware or software problems.Taking first corrective actions to isolate and neutralize reported incidents and, if necessary, escalate to the next technical level support.Providing detailed information on how to set up, configure, or upgrade IP products and their features.Identifying customers' concerns and critical problems based on customer interaction.Skills:Fluent in English, both conversation and writing.Strong working relationships with other teams.Quick learning of technical and procedural topics.Offer:Salary package.10% Monthly food coupons.13% Monthly saving fund (6.5% provided by you / 6.5% provided by the Company Bi-Weekly).30 Days or equivalent of Christmas Bonus (Aguinaldo).#J-18808-Ljbffr