.AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies.If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more atAVEVA CareersFor more information about our privacy policy and how to manage cookies, visit ourPrivacy PolicyMexico City - Hybrid (3 times a week in the office)1 weekend on call every month (remotely)The Network Operations Analyst provides Tier-2 support for AVEVA's global IP networks.This position provides a terrific opportunity to gain experience working with large enterprise scale IP networking and cyber security infrastructures.Responsibilities - You will do:- Monitor ServiceNow incident tickets.- Review Network Monitoring dashboards to monitor network health and respond to network alerts.- Respond to service requests submitted by end users. Review and assign requests to other team members or, where appropriate, implement the requested service.- Perform software upgrades on network devices.-- Contact and work with Internet Service Providers on network circuit issues.- Escalate problems to Tier-3 network engineers.- Implement scheduled changes planned by network engineering.- Work closely with end users, IT service desk and incident management teams to manage incidents.- Update CMDB data and network documents.- Provide network support coverage as a member of AVEVA's network team. We rely on a follow-the-sun model and split coverage between two teams located in the Americas region and APAC region, including on weekends.- Work assigned tasks with network engineering to deliver IT projects.Requirements - You will have:- A bachelor's degree in computer science, computer engineering or a related field, OR equivalent training such as Cisco CCNA training.- English language proficiency - Advanced- 1+ year of work experience in IP network operations support.- Knowledge of LAN, WAN and WiFi technologies and protocols.- Good understanding of networking concepts, including routing and switching, and topics covered in Cisco CCNA.- Experience with MS Windows operating system, including troubleshooting.- Experience working with Service Management software such as ServiceNow or other similar platforms.- Experience working and interacting with end users to troubleshoot network connectivity issues.- Good knowledge of Microsoft Office software, especially Word, Excel, PowerPoint, and Visio.- Strong work ethics and a desire to learn.AVEVA is an Equal Opportunity Employer