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Mexico City - Hybrid (3 times a week in the office)
1 weekend on call every month (remotely)
The Network Operations Analyst provides Tier-2 support for AVEVA's global IP networks.
This position provides a terrific opportunity to gain experience working with large enterprise scale IP networking and cyber security infrastructures.
Responsibilities - You will do:
- Monitor ServiceNow incident tickets.- Review Network Monitoring dashboards to monitor network health and respond to network alerts.- Respond to service requests submitted by end users. Review and assign requests to other team members or, where appropriate, implement the requested service.- Perform software upgrades on network devices.-
- Contact and work with Internet Service Providers on network circuit issues.- Escalate problems to Tier-3 network engineers.- Implement scheduled changes planned by network engineering.- Work closely with end users, IT service desk and incident management teams to manage incidents.- Update CMDB data and network documents.- Provide network support coverage as a member of AVEVA's network team. We rely on a follow-the-sun model and split coverage between two teams located in the Americas region and APAC region, including on weekends.- Work assigned tasks with network engineering to deliver IT projects.
Requirements - You will have:
- A bachelor's degree in computer science, computer engineering or a related field, OR equivalent training such as Cisco CCNA training.- English language proficiency - Advanced- 1+ year of work experience in IP network operations support.- Knowledge of LAN, WAN and WiFi technologies and protocols.- Good understanding of networking concepts, including routing and switching, and topics covered in Cisco CCNA.- Experience with MS Windows operating system, including troubleshooting.- Experience working with Service Management software such as ServiceNow or other similar platforms.- Experience working and interacting with end users to troubleshoot network connectivity issues.- Good knowledge of Microsoft Office software, especially Word, Excel, PowerPoint, and Visio.- Strong work ethics and a desire to learn.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.