Network Operations

NETWORK OPERATIONS

Responsable for overseeing incident response,outage mitigation, oversight of automation task, and supporting network operational health improvements. We are looking for candidates with a passion to influence others while collaborating with cross functional teams in managing overall network availability for everyone at OCD TECH.

ACTIVITIES

*Support infrastructure incluiding switches, routers, wireless, optical connections and firewalls deployed in our clients networks.

* Monitor the performance and status ot the network and security appliances

* Interface with vendor support for release, maintenance, incidents


* Interface to Service Operations & Control for compliance and execution of global processes.

* Establish and maintain standards by supplying functional documentation, including diagramming, for cross training and support purposes as directed.

* Apply security updates.

* Manage and report an uptime, availability, MTTR, major and minor incidents and root cuases.

REQUIRED KNOWLEDGE

* Advance knowledge of telepresence endpoint, softphones, route patterns and translation patterns

* Advance knowledge and experience with voice/ PBX/TDM/Telephon y/ IPT/ VoIP, messaging, the H32X and SIP suite of standards, IP communications and protocols incluiding TCP, UDP, RTP, SCCP, MGCP.

COMPETENCIES, SKILLS AND EXPERIENCE

* 4-5 Years of hands-on IT experience in a technical/helpdesk role.

* 4-5- years of hands-on experience with at least one infrastructure technology ( for example: UNIX or Windows)

* Solid knowledge in Microsoft Excel ( Power Query highly desirable)

* Advance level English


* Technical English required

* Highly motivated, driven and willing to work independently while receivinf instruction through supervision in a highly regulated enviroment

* Proactive

* Teamwork

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