.DescriptionAbout TaskUs : TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.What We Offer : TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture.Come be part of TaskUs that supports People First by applying today!What can you expect in a Network Operations Engineer role with TaskUs :The Network Operations Engineer's role is to provide operational support for the global TaskUs Network environment. The Network Operations Engineer will provide proactive and reactive support for all network hardware, software, and communication links.The position of Network Operations Engineer reports to the Senior Manager of Network Operations.The Network Operations Engineer's primary job function is to ensure the operation and performance of the Global Network environment.This is achieved through the monitoring of network management systems for trends and alerts, responding to ticket requests and incident notifications, and resolving issues within Service Level Agreements.In addition, the position is responsible for the following operational activities:Provide Tier II escalation support for the Network Operations Center, providing resolution for complex networking issues.Complete Preventative Maintenance activities, such as code updates & equipment updates.Incident Management, Problem Management, Change Management & Capacity Management.Manage assigned projects and program components to deliver services in accordance with established objectives.Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support.Security & Audit compliance.Operational-related Moves, Adds, Changes, and Deletes (MACD).Provide Root Cause Analysis for Network Events.Other duties as assigned by management.Required Qualifications :Networking Technologies: DNS, DHCP, VPN, Network Security, IP Routing Protocols.Cisco Networking Technologies: Routing & Switching, routing protocols (BGP, OSPF).Cisco Wireless.Meraki Wireless.Palo Alto Firewalls.1-5 years extensive experience in the support of Cisco Networking Technologies.Strong technical, analytical, and interpersonal skills required.Current CCNA certification