.Job Description - Network Partner Relationship Specialist (10005210D20241004)Job Number: 10005210D20241004Location: MexicoDISCOVER your opportunityEssential Responsibilities:Maintain operational-level relationships with new and existing local insurer partners in LatAm.Organize and participate in network partner VC/Calls, inclusive of the Network Partner Relationship Manager.Prepare meeting minutes with partners.Organize and participate in Virtual Visits / Face-To-Face meetings held during the year.Collaborate with Claims and Credit Control teams in successful resolution of open matters (e.G., settlement of overdue accounts, payment of claims, intervention for follow-up/escalation with the partner in case CC/Claims requests it).Monitor ESS tasks (local policy review, cases completion in the NPP (Network Partner Portal), PFO, policy authorization).Ensure the agreed SLAs by the NP and ESS teams are met.Ensure the correct use of the NPP (Network Partner Portal) by Producing Offices, Network Partners and ESS team.Monitor weekly KPIs (Over SLA%, TTI, Rejections-Pending Due To).Monitor weekly backlog report and PEOs.Share KPIs with partners monthly.Support and actively participate in projects.Information Gathering and Capability Development:Gather partner capability information and share with Countrypedia management team.
Participate in the Countrypedia recertifications meeting delivery times.Gather and review Good Local Standard information in collaboration with Countrypedia / Network Partners.Guide AXA XL Network on country specifics and support knowledge development across AXA XL.Develop process improvements and solutions to respond to country requirements and release Critical Updates where needed.Network Partner Quality Control and Issue Resolution:In collaboration with the Network Partner Relationship Manager, proactively monitor network partner performance.Organize and participate in meetings during the year to expedite troubleshooting between all stakeholders.Engage operational-level partner contacts in the expedient resolution of program / relationship issues.Close and continuously monitor until problems are resolved, following the matrix escalation when necessary.Support rollout of the NPP for new territories.Provide new and refresher trainings on the NPP for new and existing Partners.You will report to Network Partner Management Center Lead LATAM.Required Skills and Abilities:Bachelor's in administration, Industrial Engineering, International Commerce or similar.Some to moderate experience in P&C (underwriting, product management, claims, operations, reinsurance, etc.
).Experience with non-P&C lines of cover, such as IFL, Marine, Specie, etc.
(preferred).Negotiation, administration and communication skills.Market relationship experience (preferred).Languages: Spanish (native/advanced) and English (advanced).FIND your futureAXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks