**Job Title**Network Specialist**Position Purpose**Provides technical support for AutoZone MX Stores, RO, DC's and MEXCAT. Troubleshooting problems with store network hardware including Cisco Routers, Switches and Telephones. Monitor service dispatches and controlling expense. Assist in developing KPI's for support service levels and ensuring they are met. Documents and adheres to standard processes and procedures. Provides technical assistance as needed. Provides technical support for AutoZone Stores.**Primary Accountabilities**- Responds to, Troubleshoot hardware, software, on networking and communications problems remotely or through discussions with users over the phone. Including Cisco, Nortel, Avaya equipment (Stores, RO's, DC's and MEXCAT).- Work with dispatch technician to troubleshoot and validates services working according to our needs.- Work and troubleshoot with carrier's services reported.- Document processes and procedures. Develops work knowledge.**Education & Experience**Level of Formal Education: A Bachelor's degree (BA, BS) or equivalent.Area of Study: Computer Science, Networking and CommunicationsYears of Experience: Three to five years.Type of Experience: High levelSpecial Certifications or Technical Skills:- Current or recently expired Cisco CCNP Collaboration Certification & Routing and Switching or equivalent 5 plus years of experience- At least 3 years of experience with configuration of the following: Cisco Call Manager (CUCM) v8.X and above. Cisco Unity Connections (CUC) Cisco Call Manager Express (CME) Cisco SRST Cisco ISR Gen1-3 Routers Cisco Unified Border Controller and SIP Trucking Cisco Jabber, Collaboration Edge, Cisco VCS-C and VCS-E- Knowledge of VOIP and the SIP protocol- Experience with analog phone lines- Ability to manage medium-sized LANs with multiple switches, supporting VLANs, trucking and spanning tree.- Managing routing protocols, statics and dynamics routes, redundancy links with service providers. Understanding of the characteristics, functions, and components of a WAN, such as E1, DSL, 4G, etc.- Understanding of the OSI model, specifically layer 1, 2, and 3"Other/Preferred: Knowledge of MS Office. Technical skills may include experience with one or more of: UNIX, Linux, Windows, Java, MS SQL, C, C++, Informix, Oracle, PostgreSQL Oracle, PostgreSQL, PostgreSQL, data analysis, computer operations, or customer service, technical expertise in multiple technical areas.