New Grad Operations Associate, Onboarding Requirements Investigations

.Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.About the teamStripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe's growth.What you'll doStripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe's operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe's growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!ResponsibilitiesReview existing user accounts going through onboarding changesTroubleshoot and identify paths to solve certain onboarding requirementsAnalyze operational processes and instigate changes to scale and improve user onboarding remediation experienceWork closely with other Stripe teams to improve our product offerings and messaging around evolving onboarding requirementsGain unique insights into how thousands of businesses implement the onboarding changesHave an opportunity to learn how Stripe operates from ground up and make a real impact on the future of the organizationBe a part of building a brand new team and operational culture for StripePartner with global operations specialists or business process owners to run a critical workflowWho you areWe're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement