Ngls Customer Care

Job Summary:The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. Support borrowers and contractors by providing detailed information on their insurance, de-escalate calls and process complaints and handle insurance disbursements.Key Responsibilities:- Delivers timely, accurate customer service ensuring the highest level of satisfaction- Handles inbound telephone calls from borrowers, agents, carriers on their property insurance in order to resolve customer inquiries- Updates records and note system as required- Meets and maintains availability standards, schedule adherence and attendance guidelines- Assists answering questions in the help desk- Cross trains to assist with borrower follow upsSupervisory Responsibilities:This job does not have supervisory dutiesPreferred Qualifications:Education and Experience- High school diploma or equivalent experienceCertificates, Licenses, Registrations- NoneFunctional Skills- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)- Must possess effective verbal and written communication skills- Sound analytical skillsIntegon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.