The Insurance Operations Associate Team Lead l is responsible for providing leadership and supervision to insurance operations team by
delegating workload, monitoring and managing direct reports, collaborating with team management and guiding achievement of quality and
productivity standards within area of responsibility
**Key Responsibilities**:
Support insurance operations management team by overseeing completion of delegated tasks, distributing production and
quality reports to individual team members and assisting with workflows as required to ensure accurate and timely processing
of insurance-related documentation
Coach and develop team leads' by supervising managerial responsibilities and providing advice and direction to ensure a
cohesive and effective approach to department leadership and guidance
Guide delivery of accurate and efficient processing services by conducting regular quality checks, tracking contributions of
team members, monitoring adherence to established guidelines and collaborating with team management to recommend
improvements and share feedback on effectiveness of insurance servicing operations.
Guide and mentor direct reports within area of responsibility by encouraging adherence to service expectations, collaborating
with management to develop performance evaluations and promoting best practices to ensure effectiveness and achievement
of department standards
to support multiple workflows and resolve complex, escalated processing issues
Supervise daily operations of team by coordinating and communicating employee tasks, measuring performance and
providing feedback to achieve high productivity and meet service level expectations
Monitor and track team productivity against established metrics to measure success and provide leaders with actionable
information
JOB REQUIREMENTS
**Functional Skills**
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Ability and understanding of documentation processing systems, tools and technologies; knowledge of rules-based processing
workflows
Ability to facilitate discussions and manage and resolve conflict to reconcile differences among others and between self and
others
- Ability to manage expenditures to budget
- Ability to coach others by sharing knowledge and advice; provide useful feedback and contribute to performance reviews
- Effective verbal and written communication skills