.**This role will be responsible for**:- The role will have the responsibility to manage Warranty, Field Quality Assurance, Field Engineer and Techline Operations for NIBU (34 countries).- Will supervise and guide the daily operation to provide support to NIBU countries.- The role will be in charge of planning, execution of TCS processes and promote customer focus for a quick requests address and attendance.**Key Responsibilities**:- Maintain strong team member relations, promote people development, coaching and mentoring with a focus on teamwork and customer satisfaction.- Create strategies relative to KPI achievement to guide and support team members in translating those strategies into a clear action plans.- Close relation with team members to guide and empower each engineer to accomplish activities and projects with success.- Organize and prioritize team activities with mínimal guidance and manage projects in a timely and effective manner.- Effective TCS function understanding, main KPIs, reporting tools and proactively understanding of NSC needs to implement immediate action plans.- Collaborate in a cross functional manner with NSC's, MZK, R&D, AS and NIBU functions.- Create strategic quality improvement initiatives, and efficiency enhancement for processes and systems.- Contribute to improve and create effective communication with NSCs to improve response times, solve issues and requests for the benefit of our customers.- Ensure implementation and update for TCS Standards and Procedures according NIBU necessities.- Manage workshops/seminars/quality committees for NIBU markets to improve TCS support.- Coordinate systems development and digitalization projects.- Report for top management on related quality activities improvement.- Previous knowledge of quality systems, inspection process and techniques, root cause failure analysis, statistical distributions, assembly processes, problem solving, etc.- Develop and manage TCS NIBU budget (Monthly follow up and report for G&A expenses)- Analysis and follow up on monthly KPI's to ensure alignment with all the teams.- Launch of quality campaigns for NIBU countries.- Handle monthly campaign performance and parts reduction in warehouse.- Close contact with SCM and supplier for components production for campaign activities.- Handle warranty payments for NIBU countries and Nissan Affiliates.- Enhance warranty payment reduction though continuous audits to dealers and claims analysis.- Control of dealers efficiency for technical support. (GTSS)- Maintain customer satisfaction Index (MIS) KPI's implementation exclusively for main operations.- Negotiate yearly objectives with National Sales Companies.- This role will be responsible for managing in resolving vehicle repairs which dealer technicians are unable to diagnose and repair. Instructs dealer technicians in proper diagnostic and repair procedures.- Manage field engineer and technical support operation teams