.A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.**What will I be doing?**As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:- Oversee the entire Front Office operation to maintain high standards- Serve as a point of contact for regular and VIP Guests- Complete Night Audit duties- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy- Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel- Manage, record and promptly resolve issues or emergencies that arise- Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area- Act in accordance with all security and emergency procedures and manage the instigation of these, as required- Compile adequate handover to Early staff / Duty Manager- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts- Act in accordance with policies and procedures when working with front of house equipment and property management systems- Conduct annual and mid-year Appraisals with Team Members- Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas- Assist other departments, as necessary**What are we looking for?**Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members