Noc Call Center Agent

**Flo Networks **is a leading provider of telecommunications services between the United States and Mexico. We provide connectivity and managed services to Fortune 1000 companies, telecommunications and cable companies through a fiber optic network that extends for 35,000 km between both countries.We are looking for experienced **NOC Call Center Agents** in Ciudad Juarez, Chihuahua, Mexico to expand our NOC team.**The role**:The **NOC Call Center Agent** will be responsible for ensuring efficient communication with our customers while maintaining attentive, courteous and efficient customer service.**Responsibilities**:- Efficiently open tickets, log and document customer interactions in our customer support system.- Escalate complex technical issues to higher-level support teams when necessary.- Stay up-to-date with product and system knowledge to better assist customers.- Handle customer inquiries regarding service disruptions.**Requirements**:- High school diploma or equivalent.- Fully bilingual - English and Spanish.- Previous experience in a call center or customer service role.- Excellent communication skills, both verbal and written.- Strong problem-solving capabilities.- Proficiency in using customer support software and basic technical troubleshooting.- Ability to multitask and prioritize customer requests.- Willingness to work in a 24/7 shift-based environment, including weekends and holidays.**Privacy notice**: Flo Networks does not use the personal information of job applicants for any purpose other than strictly the recruitment process.